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Contact Information

Have a question or comment for AhoyCaptain? Call us!

Hours:

Monday - Friday 8 a.m. to 6 p.m. Eastern time

Toll free:

888-464-5581

Local: 908-464-5581
Toll-free Fax:

866-454-7459

 

AhoyCaptain Email Addresses

Use one of these AhoyCaptain email addresses to direct your question or comment to a specific department.

Order Related Issues orders@ahoycaptain.com
Store Policies
Product Questions
info@ahoycaptain.com
General Feedback feedback@ahoycaptain.com
Technical Assistance techhelp@ahoycaptain.com
Returning Merchandise returns@ahoycaptain.com

Shopping at AhoyCaptain.com

What forms of payment do you accept?

We accept all major credit cards - Discover, Visa, Master Card and American Express. We also accept checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number ( ABA code), located on the bottom of the check.

Is it safe to use my credit card?

Yes, shopping at AhoyCaptain.com is safe. Every credit card purchase you make at AhoyCaptain.com is backed by the AhoyCaptain.com Safe Shopping Guarantee; every transaction you make at AhoyCaptain.com is 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at AhoyCaptain.com.

How much do you charge for shipping and how long does Ground Shipping take?

Charges: When you fill out our online order form, our system automatically calculates and displays estimated shipping charges unless otherwise stated in the product description. We do not "pad" our shipping charges or add "handling charges". To keep our prices as low as possible, we must pass the cost of shipping to the customer. You will be charged only what it costs AhoyCaptain to get your order to you.

Shipping: AhoyCaptain.com processes each order as soon as it is received. Orders received over the weekend are processed the next business day. We generally ship FedEx Ground, it can take up to 10 business days to ship coast to coast. We do not have control of the shipping time once the product leaves the warehouse. Please phone or email us if you have an urgent request and we will do our best to accommodate you. 

Special Shipping: Certain products are considered hazardous materials (some paints and thinners, flares, compressed gases, etc.) and as such will carry a HazMat surcharge which varies by product and manufacturer. Some products can not be shipped by air and may be unavailable outside of mainland U.S. Please contact us if you have further questions about these products.

What is your Return policy?

Within 30 days of receipt of your order (unless indicated otherwise in the product description), you may return any product except closeout items or special order items, provided the item is "New" condition. A 15% restocking fee will be added. We will refund shipping costs only if the return is a result of our error.
See our return policy for more specific information.

If you didn't find the answer to your question on this page, please e-mail us at info@ahoycaptain.com and we will respond to you personally.

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