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Quality and service are remembered long after price is forgotten.


Terms and Conditions of Use

AhoyCaptain provides their services to you subject to the following conditions. If you shop at AhoyCaptain, you accept these conditions. Please read them carefully. In addition, when you use any current or future AhoyCaptain service, you also will be subject to the guidelines and conditions applicable to such service or business.

Hours:

Monday - Friday 8 a.m. to 5 p.m. Eastern time

Toll free:

888-464-5581

Local: 908-464-5581
Toll-free Fax:

866-454-7459

Privacy Policy
AhoyCaptain does not disclose any personal information, such as your name, email address or telephone number to any third parties. The information you supply is accessible only by designated staff of AhoyCaptain, and is used only for the purposes for which you provide the information.

Return Policy
Customer satisfaction is our number one priority.
We want our customers to be completely satisfied with every product purchased from AhoyCaptain. You may return any purchase within thirty (30) days, provided that the product is in original new condition and returned in its original packaging. Original manufacturers packaging must be in new condition. We can only process returns and make refunds for items purchased from AhoyCaptain. To return an item, send an email to returns@ahoycaptain.com and include the following information: your name, daytime telephone number, the invoice number, date of purchase and reason for the return. We will issue a return authorization number along with instructions telling you where to return the package. The customer must pay freight both ways. Upon receipt of the package, a replacement will be shipped or credit issued. In the case of a product that is defective or damaged, AhoyCaptain will pay shipping both ways.  No returns will be accepted, or refunds issued, without a valid AhoyCaptain return authorization number.

All items returned for credit are subject to a minimum 15% restocking fee. Refused orders or orders returned without a valid AhoyCaptain return authorization number are subject to a 25% restocking fee plus shipping both ways.  Returns are not accepted on: used items, items that are not in original condition, books, videos, software, dated items or cut lengths of line, rigging, hose, piping, fabrics, etc. Special order items and closeout items are also non-returnable.

All items must be returned in "new" condition--including packaging. Your account will be credited only upon receipt of acceptable goods. Shipping charges are non-refundable.

After 30 days, all sales are final. Should you experience a problem with any product purchased from us after 30 days, we will gladly assist you with any applicable warranty claims with the manufacturer.

State Sales Tax
If your order is delivered to an address in New Jersey, regardless of shipment origin, 6% New Jersey State Sales Tax will be added to your final charge
If your order is delivered to an address outside of New Jersey, sales tax may still be due if the state the shipment originates in, is the same state it is delivered to. For example: If your order is shipped from a supplier in Florida to your address in Florida, Florida State Sales Tax of 6% will be added to your final charges. Click here for a list of those suppliers and the states requiring AhoyCaptain to collect state sales tax.

International Customs Duties & Import Taxes
All customs duties, import taxes and agents fees that are levied by the importing country are the responsibility of the customer. A Handling Charge of $25 may be added for the completion of customs forms and other special handling.  

Shipping
We do not "pad" our shipping charges or add "handling charges". To keep our prices as low as possible, we must pass the cost of shipping to the customer. You will be charged only what it costs AhoyCaptain to get your order to you. Unless you specify otherwise in the Comment Section at check-out, your order will be shipped via the most economical carrier which is typically FedEx and UPS Ground in the US and Canada.  The most cost-effective method for International Orders is generally via US International Priority Mail. AhoyCaptain reserves the right to change the shipping carrier for any reason we deem necessary to deliver your order.

Upon check-out, our system automatically calculates and displays Estimated Shipping charges. Unless otherwise stated in the product description - shipping costs will be added to your order. 

All orders are shipped:
    F.O.B. Origin, freight prepaid and charged back
        1. Seller - Pays freight charges and adds to invoice
        2. Buyer- Bears freight charges
        3. Buyer- Owns goods in transit
        4. Buyer- files claims (if any)

Privacy
Information we collect about you is used exclusively by AhoyCaptain to process orders and provide a more efficient and personalized shopping experience. AhoyCaptain respects your privacy. We will never sell, trade, rent or otherwise make available to others our customers' personal information.

Electronic Communications
When you visit AhoyCaptain or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AhoyCaptain or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of AhoyCaptain and protected by U.S. and international copyright laws. All software used on this site is the property of AhoyCaptain or its software suppliers and protected by United States and international copyright laws.

Trademarks
AhoyCaptain graphics, logos, page headers, button icons, scripts, and service names are trademarks of TallDreams, LLC, D.B.A. AhoyCaptain. AhoyCaptain's trademarks may not be used in connection with any product or service that is not AhoyCaptain's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits AhoyCaptain. All other trademarks not owned by AhoyCaptain or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by AhoyCaptain.

License and Site Access
AhoyCaptain grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of AhoyCaptain. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of AhoyCaptain. You may not use any meta tags or any other "hidden text" utilizing AhoyCaptain's name or trademarks without the express written consent of AhoyCaptain. Any unauthorized use terminates the permission or license granted by AhoyCaptain. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of AhoyCaptain so long as the link does not portray AhoyCaptain, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any AhoyCaptain logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account
AhoyCaptain does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use AhoyCaptain only with involvement of a parent or guardian. AhoyCaptain and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Reviews, Comments, Communications, and Other Content
Visitors may post comments and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin any content. AhoyCaptain reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant AhoyCaptain a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant AhoyCaptain and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify AhoyCaptain or its affiliates for all claims resulting from content you supply. AhoyCaptain has the right but not the obligation to monitor and edit or remove any activity or content. AhoyCaptain takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints
AhoyCaptain and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please let us know.

Risk of Loss
All items purchased from AhoyCaptain are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
AhoyCaptain and its affiliates attempt to be as accurate as possible. However, AhoyCaptain does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by AhoyCaptain itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED BY AHOYCAPTAIN ON AN "AS IS" AND "AS AVAILABLE" BASIS. AHOYCAPTAIN MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, AHOYCAPTAIN  DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. AHOYCAPTAIN DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM AHOYCAPTAIN ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AHOYCAPTAIN WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting AhoyCaptain, you agree that the laws of the state of New Jersey, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and AhoyCaptain.

Disputes
We participate in the Better Business Bureau's BBBOnLine Program. This means that we have committed to cooperating with BBB efforts to resolve disputes that may arise under this contract. Upon your request, we will agree to participate in a BBB dispute resolution process to resolve these disputes. There are limits as to the kinds of claims that the BBB will handle -- call the BBB for more information

Site Policies, Modification, and Severability
Please review our other policies posted on this site. These policies also govern your visit to AhoyCaptain. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. 

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